CommCare HQ incident
Outage affecting Syncs and Form Submissions
CommCare HQ experienced a major incident on April 22, 2025 affecting Syncs with CommCare HQ and Form Submissions and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2025, 10:39 AM UTC
Dear Users, We’re currently investigating an issue affecting form submissions and syncs with CommCare HQ for some project spaces. As a result, you may encounter errors when submitting forms or syncing data, whether on mobile devices, App Preview, or Web Apps. Our development team is actively working to identify the root cause and implement a fix as quickly as possible. We sincerely apologize for the disruption and appreciate your patience as we work to resolve this.
- investigating Apr 22, 2025, 11:41 AM UTC
Dear Users, We are still actively investigating the issue impacting form submissions and data syncs with CommCare HQ. Our development team is continuing to work on identifying the root cause and we will share another update as soon as we have more information.
- resolved Apr 22, 2025, 01:21 PM UTC
Dear Users, Our technical team has identified the root cause of the issue and successfully implemented a fix. You should now be able to navigate through forms, do form submissions and sync with the server on CommCare without any errors. In case you are still experiencing any errors while syncing or submission, please feel free to let us know at [email protected]. Thank you for your patience and understanding as we worked to resolve this.