CommCare HQ experienced a minor incident on May 1, 2025 affecting Project Reporting and Project Reporting, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2025, 10:55 AM UTC
Dear users, We’re currently experiencing an issue on both india.commcarehq.org and www.commcarehq.org that is preventing downloads of the Case List Explorer Report via the Export to Excel tool. Our engineering team has identified the root cause and is actively working on a fix. We expect the issue to be resolved within the next 50 minutes. Thank you for your patience, we’ll share an update as soon as the issue is resolved or if there are any changes to the timeline.
- identified May 01, 2025, 11:53 AM UTC
Dear users, The issue has been resolved on www.commcarehq.org, and downloads should now work as expected. Our team is still actively working on a fix for india.commcare.org and will share an update as soon as we have more information. Thank you for your continued patience.
- resolved May 01, 2025, 12:17 PM UTC
Dear users, The issue has been resolved on both the servers. Please reach out to Dimagi Support if you continue to experience any issues. We thank you for your patience while we worked to resolve this issue.