CommCare HQ incident

Degraded performance affecting data exports, file downloads and imports on www.commcarehq.org

Minor Resolved View vendor source →

CommCare HQ experienced a minor incident on May 11, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 11, 2025, 04:25 PM UTC
Resolved
May 11, 2025, 04:25 PM UTC
Duration
—
Detected by Pingoru
May 11, 2025, 04:25 PM UTC

Update timeline

  1. resolved May 12, 2025, 09:23 AM UTC

    Dear users, On May 11, 2025, between 4:25 PM and 5:26 PM UTC, we experienced a temporary degradation in task processing on www.commcarehq.org. During this time, some users may have encountered errors while attempting to download reports or exports. Our Development team quickly identified the root cause and implemented a fix to restore full functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding!