CoinTracker Outage History

Started Oct 06, 2026, 12:43 PM UTC· resolved Oct 06, 2026, 01:36 PM UTC

1. investigating Oct 06, 2026, 12:43 PM UTC

   We are currently experiencing issues with our Chatbot Chatoshi which is preventing users from talking to an agent and/or submitting a ticket. You can always contact our support team by reaching out at [email protected].

2. resolved Oct 06, 2026, 01:36 PM UTC

   This issue has been resolved.

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Started Sep 09, 2026, 07:28 PM UTC· resolved Oct 02, 2026, 09:37 PM UTC

1. investigating Sep 09, 2026, 07:28 PM UTC

   We've identified an issue causing wallet syncs to fail for some users on Ethereum and other EVM-based chains. Affected users will see a "Sync failed" error in the UI. We're actively working on a fix. Other areas of CoinTracker are not affected. Thanks for your patience - we'll update here as soon as we have more.

2. monitoring Sep 10, 2026, 01:25 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 02, 2026, 09:37 PM UTC

   This incident has been resolved.

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Started Sep 08, 2026, 10:41 PM UTC· resolved Sep 09, 2026, 01:59 PM UTC

1. investigating Sep 08, 2026, 10:41 PM UTC

   We're currently experiencing an issue with updating exchange accounts. Users may see a notification stating that the wallet has already been added when updating. This is being looked into, and we'll post updates once we have more information.

2. resolved Sep 09, 2026, 01:59 PM UTC

   This incident has been resolved.

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Started Sep 03, 2026, 04:21 PM UTC· resolved Sep 14, 2026, 07:05 PM UTC

1. investigating Sep 03, 2026, 04:21 PM UTC

   We're currently experiencing issues with Canny, which is not allowing users to upvote Canny posts. This is being looked into and we'll post updates once we have more information.

2. resolved Sep 14, 2026, 07:05 PM UTC

   This incident has been resolved.

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Started May 27, 2026, 02:05 PM UTC· resolved May 27, 2026, 08:00 PM UTC

1. investigating May 27, 2026, 02:05 PM UTC

   We're aware that some users are experiencing issues loading their Portfolio page. Other areas of CoinTracker are not affected. We're investigating and will provide updates here as we learn more.

2. monitoring May 27, 2026, 05:59 PM UTC

   A fix has been implemented and we are monitoring results.

3. resolved May 27, 2026, 08:00 PM UTC

   This incident has been resolved.

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Started May 02, 2026, 09:04 PM UTC· resolved May 03, 2026, 08:09 PM UTC

1. investigating May 02, 2026, 09:04 PM UTC

   We are currently investigating this issue.

2. monitoring May 03, 2026, 07:31 AM UTC

   This sync issue has been resolved and we are monitoring the results.

3. resolved May 03, 2026, 08:09 PM UTC

   This incident has been resolved.

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Started Apr 22, 2026, 06:52 PM UTC· resolved Apr 22, 2026, 08:44 PM UTC

1. investigating Apr 22, 2026, 06:52 PM UTC

   We’re currently investigating an issue preventing some users from accessing CoinTracker. Some users may be prompted to log in again after attempting to sign in with valid credentials. Our engineers are investigating the issue and we will be providing updates as necessary.

2. monitoring Apr 22, 2026, 07:10 PM UTC

   We’re no longer seeing signs of the issue, but investigation is ongoing to confirm full resolution. We’re continuing to monitor closely.

3. resolved Apr 22, 2026, 08:44 PM UTC

   This incident has been resolved.

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Started Apr 16, 2026, 02:42 PM UTC· resolved Apr 16, 2026, 03:43 PM UTC

1. investigating Apr 16, 2026, 02:42 PM UTC

   Users are temporarily unable to download 2025 tax forms. We are working on resolving this issue as soon as possible.

2. resolved Apr 16, 2026, 03:43 PM UTC

   This incident has been resolved.

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Started Apr 09, 2026, 02:37 PM UTC· resolved Apr 09, 2026, 03:04 PM UTC

1. investigating Apr 09, 2026, 02:37 PM UTC

   We are currently investigating an issue with Ethereum wallets not syncing.

2. resolved Apr 09, 2026, 03:04 PM UTC

   This incident has been resolved.

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Started Mar 20, 2026, 01:09 AM UTC· resolved Mar 20, 2026, 02:05 PM UTC

1. investigating Mar 20, 2026, 01:09 AM UTC

   We're aware of an issue where some users who recently purchased or upgraded a plan are not seeing it reflected in CoinTracker, even though the payment processed successfully. Our team is actively investigating and we'll update this page as soon as we have more information.

2. monitoring Mar 20, 2026, 02:21 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 20, 2026, 02:05 PM UTC

   This incident has been resolved.

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Started Mar 18, 2026, 07:23 PM UTC· resolved Mar 19, 2026, 07:56 PM UTC

1. investigating Mar 18, 2026, 07:23 PM UTC

   We are currently experiencing issues impacting Coinbase & Kraken wallet syncing. Our engineers are investigating the issue, and we will be providing updates as necessary

2. investigating Mar 18, 2026, 09:21 PM UTC

   A fix has been implemented for the issue affecting Kraken wallet syncing and we are currently monitoring to ensure stability. We continue to investigate an issue affecting Coinbase wallet connections and syncing for some users. Our team is actively working on mitigation and will provide updates as soon as more information becomes available.

3. monitoring Mar 19, 2026, 12:47 AM UTC

   The issue affecting Coinbase wallet authentication has been identified and a fix is currently being deployed. We are monitoring both Kraken and Coinbase wallet connections and syncing to ensure stability. Thank you for your patience.

4. monitoring Mar 19, 2026, 04:03 PM UTC

   The Kraken and Coinbase wallet auth/sync issues are now fixed and we’re closely monitoring for stability. Thanks for your patience and please flag any unexpected behavior to our CX team.

5. resolved Mar 19, 2026, 07:56 PM UTC

   This incident has been resolved. If you are still experiencing any unexpected behavior with syncing Coinbase or Kraken, please flag to our CX team.

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Started Feb 19, 2026, 11:11 PM UTC· resolved Feb 20, 2026, 02:11 AM UTC

1. investigating Feb 19, 2026, 11:11 PM UTC

   We’re currently experiencing a temporary issue impacting wallet sync for some integrations. Our team is actively investigating. We’ll provide updates as soon as possible. Thank you for your patience.

2. resolved Feb 20, 2026, 02:11 AM UTC

   This issue has been resolved.

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Started Feb 02, 2026, 07:18 PM UTC· resolved Feb 03, 2026, 01:26 AM UTC

1. identified Feb 02, 2026, 07:18 PM UTC

   We are aware of an issue where users may see their accounts stuck in a calculating state. Our engineers have identified the root cause and are working on a fix. We will be providing updates as necessary.

2. monitoring Feb 03, 2026, 12:48 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 03, 2026, 01:26 AM UTC

   This incident has been resolved.

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Started Jan 28, 2026, 04:09 PM UTC· resolved Jan 28, 2026, 05:22 PM UTC

1. investigating Jan 28, 2026, 04:09 PM UTC

   We are aware of an issue where the Wallets page is currently not loading. Our engineers are investigating the issue and we will be providing updates as necessary.

2. monitoring Jan 28, 2026, 04:46 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jan 28, 2026, 05:22 PM UTC

   This incident has been resolved.

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Started Jan 22, 2026, 04:06 AM UTC· resolved Jan 22, 2026, 04:26 AM UTC

1. investigating Jan 22, 2026, 04:06 AM UTC

   We are currently experiencing an outage of the website and all CoinTracker services. Our engineering team is working to restore service as soon as possible.

2. investigating Jan 22, 2026, 04:16 AM UTC

   We are continuing to investigate this issue.

3. monitoring Jan 22, 2026, 04:19 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jan 22, 2026, 04:26 AM UTC

   This incident has been resolved.

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Started Dec 16, 2025, 09:08 PM UTC· resolved Dec 16, 2025, 11:38 PM UTC

1. investigating Dec 16, 2025, 09:08 PM UTC

   We are currently investigating an increase in rate-limiting Error 1015.

2. resolved Dec 16, 2025, 11:38 PM UTC

   This incident has been resolved.

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Started Dec 15, 2025, 04:55 PM UTC· resolved Dec 17, 2025, 03:24 AM UTC

1. investigating Dec 15, 2025, 04:55 PM UTC

   We are currently investigating this issue.

2. resolved Dec 17, 2025, 03:24 AM UTC

   This issue has been resolved in the newly released version 2.5.2. Android users who already have the app downloaded and are not able to load the app will need to update to that version. iOS users are not impacted.

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Started Nov 19, 2025, 01:37 PM UTC· resolved Nov 19, 2025, 07:18 PM UTC

1. investigating Nov 19, 2025, 01:37 PM UTC

   We’re investigating an issue causing Coinbase authentication errors for CoinTracker users. Users may see a 403 error or be unable to connect their Coinbase account when: - Logging in with Coinbase - Adding a new Coinbase account - Syncing an existing Coinbase account Our engineering team is in contact with Coinbase and actively working to resolve the issue. We’ll share updates here as soon as more information is available.

2. monitoring Nov 19, 2025, 03:00 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 19, 2025, 07:18 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 01:07 PM UTC· resolved Nov 18, 2025, 07:14 PM UTC

1. identified Nov 18, 2025, 01:07 PM UTC

   We are aware of a CloudFlare issue affecting Cointracker and are investigating the situation.

2. identified Nov 18, 2025, 01:28 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Nov 18, 2025, 03:07 PM UTC

   A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

4. monitoring Nov 18, 2025, 03:31 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Nov 18, 2025, 07:14 PM UTC

   This incident has been resolved.

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Started Aug 25, 2025, 03:26 PM UTC· resolved Sep 02, 2025, 09:07 PM UTC

1. investigating Aug 25, 2025, 03:26 PM UTC

   We are aware of an issue where some users are being unexpectedly logged out of the CoinTracker mobile app without warning. Our team is actively investigating the cause. If you are logged out, you can log back in normally. ➡️ Follow updates and add feedback here: https://feedback.cointracker.io/product-feedback/p/unexpected-log-outs-on-mobile-app

2. monitoring Aug 28, 2025, 02:51 PM UTC

   We’ve released a fix for the unexpected log-out issue on the CoinTracker mobile app and are monitoring results. Please update your app to version 2.3.1 from the App Store. If you continue to experience the issue after updating, please reach out to our Support team so we can assist you. You can continue to share feedback at the link below.

3. resolved Sep 02, 2025, 09:07 PM UTC

   This issue is now resolved. Please reach out to support if you're still facing unexpected log outs on mobile.

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Started Aug 04, 2025, 02:22 PM UTC· resolved Aug 04, 2025, 03:27 PM UTC

1. investigating Aug 04, 2025, 02:22 PM UTC

   CoinTrackers are not able to submit a support ticket from the web application. Tickets can be submitted by navigating to Chatoshi from the help center or emailing [email protected].

2. resolved Aug 04, 2025, 03:27 PM UTC

   This incident has been resolved.

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Started Jul 21, 2025, 05:12 PM UTC· resolved Jul 21, 2025, 11:28 PM UTC

1. investigating Jul 21, 2025, 05:12 PM UTC

   We are aware of an issue with Portfolio totals being inconsistent between the desktop and mobile app. Portfolio is also not updating token prices. Our engineers are investigating this issue and we will be providing updates as necessary.

2. monitoring Jul 21, 2025, 07:40 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 21, 2025, 11:28 PM UTC

   This incident has been resolved.

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Started Apr 24, 2025, 02:05 PM UTC· resolved Apr 24, 2025, 02:14 PM UTC

1. identified Apr 24, 2025, 02:05 PM UTC

   We are currently investigating an issue where some users are unable to add Base, Fraxtal, and Optimism wallets. Users may experience errors or failed attempts when trying to connect these wallets. Other wallet connections and platform features are not affected at this time. No action is required from users—we are working on resolving this as quickly as possible and will provide updates as necessary.

2. identified Apr 24, 2025, 02:05 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Apr 24, 2025, 02:14 PM UTC

   This incident has been resolved. Refreshing your web browser may be required if you continue to see this issue.

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Started Mar 14, 2025, 05:00 PM UTC· resolved Mar 17, 2025, 02:13 PM UTC

1. investigating Mar 14, 2025, 05:00 PM UTC

   We noticed a spike in failed tax form email deliveries. We are actively monitoring the situation. Your forms should still download as expected as long as you remain on the page.

2. resolved Mar 17, 2025, 02:13 PM UTC

   This incident has been resolved.

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Started Feb 25, 2025, 01:22 AM UTC· resolved Mar 05, 2025, 10:39 PM UTC

1. investigating Feb 25, 2025, 01:22 AM UTC

   We are aware of some Kraken wallets showing as duplicates due to a recent update. No action is required. We are running a fix to remove duplicate wallets automatically. Our engineers are investigating the issue and we will be providing updates as necessary

2. monitoring Feb 28, 2025, 07:45 PM UTC

   Kraken Duplicate Wallet issue has been fixed. There are a few assets where users still might see duplicates. - ZEC - DAO - ICN - NMC - USTC - LUNC - RENDER Fixes for these assets will be put into place soon so that users will no longer see duplicate wallets here as well.

3. resolved Mar 05, 2025, 10:39 PM UTC

   This issue has been resolved and we are in the process of cleaning up all accounts. Please expect your account to be resolved this week. In case you face further issues after, please contact Support.

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