CoinTracker incident

ETH and EVM chain wallets failing to sync for some users

Minor Resolved View vendor source →

CoinTracker experienced a minor incident on September 9, 2026 affecting Website, lasting 23d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 07:28 PM UTC
Resolved
Oct 02, 2026, 09:37 PM UTC
Duration
23d 2h
Detected by Pingoru
Sep 09, 2026, 07:28 PM UTC

Affected components

Website

Update timeline

  1. investigating Sep 09, 2026, 07:28 PM UTC

    We've identified an issue causing wallet syncs to fail for some users on Ethereum and other EVM-based chains. Affected users will see a "Sync failed" error in the UI. We're actively working on a fix. Other areas of CoinTracker are not affected. Thanks for your patience - we'll update here as soon as we have more.

  2. monitoring Sep 10, 2026, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2026, 09:37 PM UTC

    This incident has been resolved.