CoinTracker incident

Purchased plans not reflecting in some accounts

Notice Resolved View vendor source →

CoinTracker experienced a notice incident on March 20, 2026, lasting 12h 56m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 01:09 AM UTC
Resolved
Mar 20, 2026, 02:05 PM UTC
Duration
12h 56m
Detected by Pingoru
Mar 20, 2026, 01:09 AM UTC

Update timeline

  1. investigating Mar 20, 2026, 01:09 AM UTC

    We're aware of an issue where some users who recently purchased or upgraded a plan are not seeing it reflected in CoinTracker, even though the payment processed successfully. Our team is actively investigating and we'll update this page as soon as we have more information.

  2. monitoring Mar 20, 2026, 02:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 20, 2026, 02:05 PM UTC

    This incident has been resolved.