CoinTracker Outage History

We are currently experiencing issues with our Chatbot Chatoshi which is preventing users from talking to an agent and/or submitting a ticket. You can always contact our support team by reaching out at [email protected].

We've identified an issue causing wallet syncs to fail for some users on Ethereum and other EVM-based chains. Affected users will see a "Sync failed" error in the UI. We're actively working on a fix. Other areas of CoinTracker are not affected. Thanks for your patience - we'll update here as soon as we have more.

We're currently experiencing an issue with updating exchange accounts. Users may see a notification stating that the wallet has already been added when updating. This is being looked into, and we'll post updates once we have more information.

We're currently experiencing issues with Canny, which is not allowing users to upvote Canny posts. This is being looked into and we'll post updates once we have more information.

We're aware that some users are experiencing issues loading their Portfolio page. Other areas of CoinTracker are not affected. We're investigating and will provide updates here as we learn more.

We are currently investigating this issue.

We’re currently investigating an issue preventing some users from accessing CoinTracker. Some users may be prompted to log in again after attempting to sign in with valid credentials. Our engineers are investigating the issue and we will be providing updates as necessary.

Users are temporarily unable to download 2025 tax forms. We are working on resolving this issue as soon as possible.

We are currently investigating an issue with Ethereum wallets not syncing.

We're aware of an issue where some users who recently purchased or upgraded a plan are not seeing it reflected in CoinTracker, even though the payment processed successfully. Our team is actively investigating and we'll update this page as soon as we have more information.

We are currently experiencing issues impacting Coinbase & Kraken wallet syncing. Our engineers are investigating the issue, and we will be providing updates as necessary

A fix has been implemented for the issue affecting Kraken wallet syncing and we are currently monitoring to ensure stability. We continue to investigate an issue affecting Coinbase wallet connections and syncing for some users. Our team is actively working on mitigation and will provide updates as soon as more information becomes available.

We’re currently experiencing a temporary issue impacting wallet sync for some integrations. Our team is actively investigating. We’ll provide updates as soon as possible. Thank you for your patience.

We are aware of an issue where the Wallets page is currently not loading. Our engineers are investigating the issue and we will be providing updates as necessary.

We are currently experiencing an outage of the website and all CoinTracker services. Our engineering team is working to restore service as soon as possible.

We are continuing to investigate this issue.

We are currently investigating an increase in rate-limiting Error 1015.

We are currently investigating this issue.

We’re investigating an issue causing Coinbase authentication errors for CoinTracker users. Users may see a 403 error or be unable to connect their Coinbase account when: - Logging in with Coinbase - Adding a new Coinbase account - Syncing an existing Coinbase account Our engineering team is in contact with Coinbase and actively working to resolve the issue. We’ll share updates here as soon as more information is available.