Resolved after 5 hours 11 minutes, affecting Data Protect delivered as a Service, on September 7, 2023.
At this time all open issues are resolved. We will continue to upgrade the SAAS connectors in the US and Canada regions.
Affected components
Update timeline
- investigating Sep 07, 2023, 02:08 AM UTC
We want to let our customers know that the scheduled upgrade is taking longer than expected for few of the backend services. We are closely monitoring and will provide an update. For handful of tenants we are seeing backup failures and we have provided information through our Helios chat channels.
- identified Sep 07, 2023, 04:18 AM UTC
We have identified the issue and are applying a fix. As we have mentioned earlier a small set of tenants are impacted and we have been communicating to the impacted customers through Helios Chat Channel. While we are addressing the issues we are also continuing our upgrades to all our customers in US and Canada regions.
- resolved Sep 07, 2023, 07:19 AM UTC
At this time all open issues are resolved. We will continue to upgrade the SAAS connectors in the US and Canada regions.
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