Aerion experienced a minor incident on September 10, 2026 affecting Web App and Time Tracking Services and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 02:30 PM UTC
Status: Investigating API response times have spiked, resulting in long-running or timing out requests. Affected components easybill Sync (Partial outage) HRIS Sync (Partial outage) Hubspot Sync (Partial outage) Browser Extensions (Partial outage) Desktop App (Partial outage) Jira Sync (Partial outage) Jira Tracking Plugin (Partial outage) Web App (Partial outage) Time Tracking Services (Partial outage) Analytics & Exports Services (Full outage) Zapier Integration (Partial outage)
- monitoring Sep 10, 2026, 02:35 PM UTC
Status: Monitoring A core database has been failed over to a backup and traffic is stabilizing. Affected components Web App (Partial outage) Time Tracking Services (Partial outage) Desktop App (Partial outage) Jira Sync (Partial outage) HRIS Sync (Partial outage) Hubspot Sync (Partial outage) Browser Extensions (Partial outage) Analytics & Exports Services (Partial outage) Zapier Integration (Partial outage) easybill Sync (Partial outage) Jira Tracking Plugin (Partial outage)
- resolved Sep 10, 2026, 02:38 PM UTC
Status: Resolved Traffic has stabilized and API response times are normal. Affected components Jira Sync (Operational) Hubspot Sync (Operational) Browser Extensions (Operational) Jira Tracking Plugin (Operational) Web App (Operational) Time Tracking Services (Operational) Desktop App (Operational) HRIS Sync (Operational) Analytics & Exports Services (Operational) Zapier Integration (Operational) easybill Sync (Operational)