Aerion Outage History

Aerion is up right now

Aerion had 4 outages in the last 2 years totaling 45m of downtime — averaging 0.2 incidents per month.

There were 4 Aerion outages since October 20, 2025 totaling 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.aerion.app

Minor September 14, 2026

Degraded API performance

Detected by Pingoru
Sep 14, 2026, 07:33 AM UTC
Resolved
Sep 14, 2026, 07:33 AM UTC
Duration
—
Affected: Web AppTime Tracking ServicesAnalytics & Exports ServicesDesktop AppBrowser ExtensionsJira Tracking PluginZapier IntegrationJira Synceasybill SyncHubspot SyncHRIS Sync
Timeline · 3 updates
  1. investigating Sep 14, 2026, 07:17 AM UTC

    Status: Investigating API performance for most actions is degraded. Affected components Time Tracking Services (Partial outage) Desktop App (Partial outage) Analytics & Exports Services (Partial outage) Zapier Integration (Partial outage) HRIS Sync (Partial outage) Hubspot Sync (Partial outage) Browser Extensions (Partial outage) easybill Sync (Partial outage) Jira Sync (Partial outage) Jira Tracking Plugin (Partial outage) Web App (Partial outage)

  2. monitoring Sep 14, 2026, 07:29 AM UTC

    Status: Monitoring Services appear to be in recovery. Affected components Web App (Degraded performance) Desktop App (Degraded performance) easybill Sync (Degraded performance) HRIS Sync (Degraded performance) Hubspot Sync (Degraded performance) Jira Tracking Plugin (Degraded performance) Time Tracking Services (Degraded performance) Analytics & Exports Services (Degraded performance) Zapier Integration (Degraded performance) Jira Sync (Degraded performance) Browser Extensions (Degraded performance)

  3. resolved Sep 14, 2026, 07:33 AM UTC

    Status: Resolved Latency and performance metrics are stable. Affected components Time Tracking Services (Operational) Desktop App (Operational) Analytics & Exports Services (Operational) Jira Sync (Operational) HRIS Sync (Operational) Hubspot Sync (Operational) Browser Extensions (Operational) Jira Tracking Plugin (Operational) Web App (Operational) Zapier Integration (Operational) easybill Sync (Operational)

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Minor September 10, 2026

Degraded API response times

Detected by Pingoru
Sep 10, 2026, 02:38 PM UTC
Resolved
Sep 10, 2026, 02:38 PM UTC
Duration
—
Affected: Web AppTime Tracking ServicesAnalytics & Exports ServicesDesktop AppBrowser ExtensionsJira Tracking PluginZapier IntegrationJira Synceasybill SyncHubspot SyncHRIS Sync
Timeline · 3 updates
  1. investigating Sep 10, 2026, 02:30 PM UTC

    Status: Investigating API response times have spiked, resulting in long-running or timing out requests. Affected components easybill Sync (Partial outage) HRIS Sync (Partial outage) Hubspot Sync (Partial outage) Browser Extensions (Partial outage) Desktop App (Partial outage) Jira Sync (Partial outage) Jira Tracking Plugin (Partial outage) Web App (Partial outage) Time Tracking Services (Partial outage) Analytics & Exports Services (Full outage) Zapier Integration (Partial outage)

  2. monitoring Sep 10, 2026, 02:35 PM UTC

    Status: Monitoring A core database has been failed over to a backup and traffic is stabilizing. Affected components Web App (Partial outage) Time Tracking Services (Partial outage) Desktop App (Partial outage) Jira Sync (Partial outage) HRIS Sync (Partial outage) Hubspot Sync (Partial outage) Browser Extensions (Partial outage) Analytics & Exports Services (Partial outage) Zapier Integration (Partial outage) easybill Sync (Partial outage) Jira Tracking Plugin (Partial outage)

  3. resolved Sep 10, 2026, 02:38 PM UTC

    Status: Resolved Traffic has stabilized and API response times are normal. Affected components Jira Sync (Operational) Hubspot Sync (Operational) Browser Extensions (Operational) Jira Tracking Plugin (Operational) Web App (Operational) Time Tracking Services (Operational) Desktop App (Operational) HRIS Sync (Operational) Analytics & Exports Services (Operational) Zapier Integration (Operational) easybill Sync (Operational)

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Minor August 6, 2026

Certain Time Entries with references omitted from Time Entry Exports and Invoice PDFs

Detected by Pingoru
Aug 06, 2026, 08:30 AM UTC
Resolved
Aug 06, 2026, 08:30 AM UTC
Duration
—
Affected: Web AppTime Tracking ServicesAnalytics & Exports ServicesDesktop AppBrowser ExtensionsJira Tracking PluginZapier IntegrationJira Synceasybill SyncHubspot SyncHRIS Sync
Timeline · 2 updates
  1. identified Aug 05, 2026, 09:20 AM UTC

    Status: Identified Time Entry Exports, including those associated with invoices that were sent to 3rd party billing providers, were missing time entry line items when the time entry was associated with a Reference that was automatically imported from Jira and did not have any labels associated with it. Condensed line Items on 3rd party invoices were unaffected, as were invoiced total in the app - only exports (PDF/XLSX/CSV) were affected. Exports of time entries without references, or with references with labels, or any combination thereof, were also not affected. Affected components Desktop App (Operational) Zapier Integration (Operational) easybill Sync (Operational) Hubspot Sync (Operational) Browser Extensions (Operational) Jira Tracking Plugin (Operational) Analytics & Exports Services (Partial outage) Jira Sync (Operational) HRIS Sync (Operational) Web App (Operational) Time Tracking Services (Operational)

  2. resolved Aug 06, 2026, 08:30 AM UTC

    Status: Resolved Time Entry exports are back to normal. A reference search optimization designed to increase performance when searching for references with labels triggered a unknown to us bug in our database engine's query parser that resulted in references without labels (but with metadata from a Jira import) being removed from the result set. Reference joining logic in the export then failed, resulting in the time entry rows being skipped and omitted from group totals. Affected components HRIS Sync (Operational) Browser Extensions (Operational) Jira Tracking Plugin (Operational) Web App (Operational) Desktop App (Operational) Analytics & Exports Services (Operational) Zapier Integration (Operational) easybill Sync (Operational) Jira Sync (Operational) Hubspot Sync (Operational) Time Tracking Services (Operational)

Read the full incident report →