Aerion Outage History
Aerion is up right nowPingoru has recorded 4 incidents for Aerion: 3 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 23 of 744 (3%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 79 (0%) |
Incidents, newest first
Major September 14, 2026 Degraded API performance 30m Web App, Time Tracking Services, Analytics & Exports Services, Connected Apps (Desktop App) and 7 more
Started Sep 14, 2026, 07:00 AM UTC· resolved Sep 14, 2026, 07:30 AM UTC
- investigating Sep 14, 2026, 07:07 AM UTC
API performance for most actions is degraded.
- monitoring Sep 14, 2026, 07:29 AM UTC
Services appear to be in recovery.
- resolved Sep 14, 2026, 07:33 AM UTC
Latency and performance metrics are stable.
Critical September 10, 2026 Degraded API response times 13m Web App, Time Tracking Services, Analytics & Exports Services, Connected Apps (Desktop App) and 7 more
Started Sep 10, 2026, 02:25 PM UTC· resolved Sep 10, 2026, 02:38 PM UTC
- investigating Sep 10, 2026, 02:30 PM UTC
API response times have spiked, resulting in long-running or timing out requests.
- monitoring Sep 10, 2026, 02:35 PM UTC
A core database has been failed over to a backup and traffic is stabilizing.
- resolved Sep 10, 2026, 02:38 PM UTC
Traffic has stabilized and API response times are normal.
Major August 5, 2026 Certain Time Entries with references omitted from Time Entry Exports and Invoice PDFs 23h 10m Web App, Time Tracking Services, Analytics & Exports Services, Connected Apps (Desktop App) and 7 more
Started Aug 05, 2026, 09:20 AM UTC· resolved Aug 06, 2026, 08:30 AM UTC
- identified Aug 06, 2026, 07:30 AM UTC
Time Entry Exports, including those associated with invoices that were sent to 3rd party billing providers, were missing time entry line items when the time entry was associated with a Reference that was automatically imported from Jira and did not have any labels associated with it. Condensed line Items on 3rd party invoices were unaffected, as were invoiced totals displayed within Aerion - only exports (PDF/XLSX/CSV) were affected. The following time entries were affected and would not appear in an export or PDF linked to an invoice: • Time entries linked to a reference that was imported from Jira, without a label attached. The following time entries would not have been affected, and would still show in exports as expected • Time entries without references • Time entries with references created via the Browser Extension, or otherwise not auto-imported from Jira • Time entries auto-imported from Jira with at least one Label defined in Jira.
- resolved Aug 06, 2026, 08:30 AM UTC
Time Entry exports are back to normal. A time entry export (PDF/XLSX/CSV) or PDF attached to an invoice that was created between Aug 05 11:20 and Aug 06 10:30 may have missing time entries and incorrect section totals. Time entries matching the following criteria were omitted from exports: • Time entries linked to a reference that was imported from Jira, without a label attached. The following time entries would not have been affected, and would still show in exports as expected • Time entries without references • Time entries with references created via the Browser Extension, or otherwise not auto-imported from Jira • Time entries auto-imported from Jira with at least one Label defined in Jira. We recommend re-exporting and/or reattaching the relevant time entry exports that were created in this timeframe. Technical Explanation A reference search optimization designed to increase performance when searching for references with labels triggered a unknown to us bug in our database engine's query parser that resulted in references without labels (but with metadata from a Jira import) being removed from the result set. Reference joining logic in the export then failed, resulting in the time entry rows being skipped and omitted from group totals.
Minor October 20, 2025 Intercom Outage 45m
Started Oct 20, 2025, 08:48 AM UTC· resolved Oct 20, 2025, 09:34 AM UTC
No vendor updates were posted for this incident.