CM.com incident

Mobile Service Cloud, Handover issues

Minor Resolved View vendor source →

CM.com experienced a minor incident on March 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 01:44 PM UTC
Resolved
Mar 23, 2026, 01:44 PM UTC
Duration
—
Detected by Pingoru
Mar 23, 2026, 01:44 PM UTC

Update timeline

  1. monitoring Mar 23, 2026, 01:44 PM UTC

    Mar 23, 14:44 CET Resolved - Customers are experiencing issues with chat handovers not being handovered to an agent. Actions have been taken to solve this issue. We are monitoring the results.