CM.com incident

Possible degraded voice quality due to external network issues.

Notice Resolved View vendor source →

CM.com experienced a notice incident on March 18, 2026 affecting Voice Platform - The Netherlands, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 09:07 AM UTC
Resolved
Mar 18, 2026, 10:47 AM UTC
Duration
1h 40m
Detected by Pingoru
Mar 18, 2026, 09:07 AM UTC

Affected components

Voice Platform - The Netherlands

Update timeline

  1. investigating Mar 18, 2026, 09:07 AM UTC

    We are currently experiencing some external network issues, which might have an impact on the quality of voice calls. We are working with our external partner to have this problem resolved as soon as possible.

  2. monitoring Mar 18, 2026, 09:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 18, 2026, 10:47 AM UTC

    This incident has been resolved.

  4. postmortem Mar 18, 2026, 10:48 AM UTC

    AMS-IX confirmed the issue has been resolved on their end and originated from a misconfiguration.