CM.com experienced a minor incident on March 18, 2026 affecting Agent Inbox, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2026, 12:50 PM UTC
There is a queue at Agent Inbox. this results in delayed processing of tasks. This impacts the processing of all inbound and outbound work. Product is investigating this issue at the moment.
- investigating Mar 18, 2026, 01:38 PM UTC
Issue remains ongoing, product is investigating. All in/outbound traffic will be processed with a delay.
- monitoring Mar 18, 2026, 02:13 PM UTC
Issue has been identified, and a fix is implemented. Delayed in/outbound traffic is being processed at the moment. Product will continue monitoring the situation.
- monitoring Mar 18, 2026, 02:13 PM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 18, 2026, 02:16 PM UTC
Issue has been identified, and a fix is implemented. New incoming in/outbound traffic is processed without delay, Product will continue monitoring the situation.
- resolved Mar 18, 2026, 03:53 PM UTC
This incident has been resolved.