Agent Inbox delay in processing tasks

Update timeline

1. investigating Mar 18, 2026, 12:50 PM UTC

   There is a queue at Agent Inbox. this results in delayed processing of tasks. This impacts the processing of all inbound and outbound work. Product is investigating this issue at the moment.

2. investigating Mar 18, 2026, 01:38 PM UTC

   Issue remains ongoing, product is investigating. All in/outbound traffic will be processed with a delay.

3. monitoring Mar 18, 2026, 02:13 PM UTC

   Issue has been identified, and a fix is implemented. Delayed in/outbound traffic is being processed at the moment. Product will continue monitoring the situation.

4. monitoring Mar 18, 2026, 02:13 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Mar 18, 2026, 02:16 PM UTC

   Issue has been identified, and a fix is implemented. New incoming in/outbound traffic is processed without delay, Product will continue monitoring the situation.

6. resolved Mar 18, 2026, 03:53 PM UTC

   This incident has been resolved.