CM.com incident

MSC - Mobile Service Cloud - Service Interruption

Minor Resolved View vendor source →
Started
Apr 01, 2026, 08:02 AM UTC
Resolved
Apr 02, 2026, 02:45 PM UTC
Duration
1d 6h
Detected by Pingoru
Apr 01, 2026, 08:02 AM UTC

Affected components

Agent InboxNative Voice

Update timeline

  1. investigating Apr 01, 2026, 08:02 AM UTC

    We've received reports of customers not having audio for calls, or one-way audio, as a result of faulty firewall configuration. As a quick fix, for those affected, you can whitelist the below: 85.119.48.0/21 31.169.56.0/21 188.94.184.0/22 UDP port range 10.000 - 60.000

  2. resolved Apr 02, 2026, 02:45 PM UTC

    This incident has been resolved.

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