CM.com incident

Scripted Chatbot scripts are experiencing issues

Notice Resolved View vendor source →

CM.com experienced a notice incident on April 9, 2026 affecting Scripted Chatbot, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 07:52 AM UTC
Resolved
Apr 09, 2026, 09:24 AM UTC
Duration
1h 31m
Detected by Pingoru
Apr 09, 2026, 07:52 AM UTC

Affected components

Scripted Chatbot

Update timeline

  1. investigating Apr 09, 2026, 07:52 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 09, 2026, 08:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 09, 2026, 08:57 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 09, 2026, 09:24 AM UTC

    This incident has been resolved.