CM.com incident

Mobile Service Cloud - Service Interruption

Minor Resolved View vendor source →

CM.com experienced a minor incident on April 11, 2026 affecting Agent Inbox, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2026, 08:40 AM UTC
Resolved
Apr 11, 2026, 10:54 AM UTC
Duration
2h 13m
Detected by Pingoru
Apr 11, 2026, 08:40 AM UTC

Affected components

Agent Inbox

Update timeline

  1. investigating Apr 11, 2026, 08:40 AM UTC

    We are investigating delayed handovers and processing of tasks within the Mobile Service Cloud

  2. monitoring Apr 11, 2026, 09:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 11, 2026, 10:54 AM UTC

    This incident has been resolved.