CM.com experienced a critical incident on April 17, 2026 affecting Seated Ticketing, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Seated Ticketing
Update timeline
- investigating Apr 17, 2026, 02:23 PM UTC
We are currently working to resolve a database outage on our ticketing platform. Due to this issue it is no longer possible to purchase Seated Tickets or to access any of the dashboards. Scanning tickets should still work.
- monitoring Apr 17, 2026, 02:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 03:12 PM UTC
This incident has been resolved.