Cloudways incident

Service Unavailable and Add Application Issue

Cloudways experienced a notice incident on August 19, 2025 affecting Cloudways Cloud Platform Service, lasting 5h 47m. The incident has been resolved; the full update timeline is below.

Started: Aug 19, 2025, 08:50 AM UTC
Resolved: Aug 19, 2025, 02:38 PM UTC
Duration: 5h 47m
Detected by Pingoru: Aug 19, 2025, 08:50 AM UTC

Affected components

Cloudways Cloud Platform Service

Update timeline

investigating Aug 19, 2025, 08:50 AM UTC

Our engineering team is actively investigating an issue with the "Add Application" and "service unavailable" errors that some users are experiencing during login and checkout. We understand this is causing an inconvenience, and we sincerely apologize. Our teams are working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information. Thank you for your patience.
monitoring Aug 19, 2025, 02:03 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 19, 2025, 02:38 PM UTC

This incident has been resolved.