Cloudways experienced a minor incident on August 24, 2025 affecting Cloudways Cloud Platform Service, lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Cloudways Cloud Platform Service
Update timeline
- investigating Aug 24, 2025, 01:03 PM UTC
Object Cache Pro feature is facing issues due to plugin's API outage. You might not be able to enable Object Cache Pro feature from Cloudways dashboard, which is available only for Wordpress & Woocommerce applications. We are in close coordination with OCP team to get it resolved ASAP. We'll provide an update as soon as its resolved.
- monitoring Aug 24, 2025, 04:26 PM UTC
A fix has been deployed and services are back to normal. We are monitoring it for now.
- resolved Aug 24, 2025, 06:01 PM UTC
This issue has been resolved.