CloudTalk Outage History
CloudTalk is up right nowPingoru has recorded 30 incidents for CloudTalk: 25 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 12 of 720 (2%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 3 | 2 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 4 of 570 (1%) |
Incidents, newest first
Minor October 13, 2026 Something is not working correctly 3h 32m VoiceAgents
Started Oct 13, 2026, 11:07 AM UTC· resolved Oct 13, 2026, 02:39 PM UTC
- monitoring Oct 13, 2026, 11:07 AM UTC
We’re experiencing issues with the service of one our AI suppliers, ElevenLabs. A subset of users are impacted and our team is actively monitoring the situation. We will provide more details as soon as more information becomes available. VoiceAgents using Deepgram as a provider are unaffected.
- monitoring Oct 13, 2026, 12:11 PM UTC
We’re still experiencing issues with the service of one our AI suppliers, ElevenLabs. We will provide more details as soon as more information becomes available.
- monitoring Oct 13, 2026, 01:23 PM UTC
We’re still experiencing issues with the service of one our AI suppliers, ElevenLabs. We will provide more details as soon as more information becomes available.
- monitoring Oct 13, 2026, 02:06 PM UTC
We’re still experiencing issues with the service of one our AI suppliers, ElevenLabs. We will provide more details as soon as more information becomes available. Configuration changes to VoiceAgents using ElevenLabs as provider can not be processed at this time.
- resolved Oct 13, 2026, 02:39 PM UTC
The issues at ElevenLabs, one of our AI providers, are resolved. All VoiceAgent functionality is stable again.
Minor August 17, 2026 Call transcriptions may be delayed 1h 21m
Started Aug 17, 2026, 03:20 PM UTC· resolved Aug 17, 2026, 04:41 PM UTC
- identified Aug 17, 2026, 03:20 PM UTC
We're currently seeing delays with call transcription due to an ongoing third-party outage affecting one of our model providers. Our team is applying a mitigation and we'll post an update as soon as the backlog is clearing.
- resolved Aug 17, 2026, 04:41 PM UTC
The team delivered a fix for the call transcriptions and they are slowly recovering. The third party outage is still happening but should affect the transcriptions at this time.
Minor June 29, 2026 Degraded performance and elevated calling errors 3m Mobile Application, Desktop Application, Outbound calls
Started Jun 29, 2026, 04:00 PM UTC· resolved Jun 29, 2026, 04:03 PM UTC
- identified Jun 29, 2026, 04:00 PM UTC
We're experiencing an elevated level of calling errors and are currently looking into the issue. We are reverting faulty deployments of our services.
- resolved Jun 29, 2026, 04:03 PM UTC
Issue has been fixed.
Minor June 18, 2026 Partial System Outage 1h 59m Mobile Application, Analytics, Call recording, CloudTalk Dialer and 8 more
Started Jun 18, 2026, 02:16 PM UTC· resolved Jun 18, 2026, 04:16 PM UTC
- investigating Jun 18, 2026, 02:16 PM UTC
We're currently experiencing an infrastructure issue affecting calling, dashboard, analytics, and other parts of our system. Our team is actively investigating and working to resolve it as quickly as possible. We apologize for the inconvenience and will share further updates every 30 minutes.
- investigating Jun 18, 2026, 02:49 PM UTC
We're still experiencing an infrastructure issue affecting calling, dashboard, analytics, and other parts of our system. Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next 90 minutes.
- investigating Jun 18, 2026, 03:16 PM UTC
We're still experiencing an infrastructure issue affecting calling, dashboard, analytics, and other parts of our system. Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next 60 minutes.
- investigating Jun 18, 2026, 03:48 PM UTC
We're still experiencing an infrastructure issue affecting calling, dashboard, analytics, and other parts of our system. Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next 30 minutes.
- resolved Jun 18, 2026, 04:16 PM UTC
The infrastructure issue affecting calling, dashboard, analytics, and other parts of our system has been fully resolved. All services are now operating normally. We sincerely apologize for the disruption and thank you for your patience. Our team will continue to monitor the platform to ensure stability.
Minor June 8, 2026 Campaigns loading issues 9m CloudTalk Dialer
Started Jun 08, 2026, 08:26 AM UTC· resolved Jun 08, 2026, 08:36 AM UTC
- identified Jun 08, 2026, 08:26 AM UTC
We are investigating an issue causing some campaigns to fail to load in the Dashboard. Affected users may see an incomplete or empty campaign list. Our investigation has identified a database schema inconsistency between environments that can cause campaign-related requests to fail under certain conditions. We have prepared a fix and are currently deploying it to production.
- resolved Jun 08, 2026, 08:36 AM UTC
We have applied a fix, we are monitoring the situation.
Minor April 27, 2026 Outage of outbound calls to Czech mobile and landline numbers 2h 40m Outbound calls, Outbound calls
Started Apr 27, 2026, 08:07 AM UTC· resolved Apr 27, 2026, 10:47 AM UTC
- investigating Apr 27, 2026, 08:07 AM UTC
We are currently experiencing an outage affecting outbound VoIP calls to Czech Republic phone numbers (prefix +420). Customers attempting to dial these destinations may encounter immediate call drops or error messages.
- identified Apr 27, 2026, 08:10 AM UTC
Our engineering team has completed their initial diagnostics and confirmed that our internal VoIP infrastructure and network are functioning normally. We have successfully isolated the root cause of the outage to an upstream international carrier partner responsible for routing outbound traffic to the Czech Republic. The carrier is currently experiencing network instability on their end, which is preventing these calls from completing.
- resolved Apr 27, 2026, 10:47 AM UTC
Issue has been fully resolved.
Minor April 9, 2026 Call Processing Delays 1h 6m
Started Apr 09, 2026, 04:22 PM UTC· resolved Apr 09, 2026, 05:29 PM UTC
No vendor updates were posted for this incident.
Minor April 1, 2026 Issues with inbound calls outside EU region 3h 12m Inbound calls
Started Apr 01, 2026, 08:26 AM UTC· resolved Apr 01, 2026, 11:39 AM UTC
- identified Apr 01, 2026, 08:26 AM UTC
We have identified an infrastructure issue currently impacting inbound call connectivity for regions outside of Europe. As a result, some users may face issues with incoming calls. We apologize for the interruption and will provide a further update as soon as the issue is resolved.
- monitoring Apr 01, 2026, 08:52 AM UTC
We have successfully resolved the infrastructure issue that was impacting inbound call connectivity for regions outside of Europe. Service is now operating normally across all affected areas. Our team will continue to monitor the situation closely to ensure continued stability.
- resolved Apr 01, 2026, 11:39 AM UTC
Service is operating normally across all areas.
Minor February 25, 2026 Delayed call processing 34m Analytics
Started Feb 25, 2026, 04:00 PM UTC· resolved Feb 25, 2026, 04:35 PM UTC
- investigating Feb 25, 2026, 04:00 PM UTC
We are facing issues with calls and call history. Call history is not showing recent calls. Calls will appear with some delay. We are working on fixing the problem and synchronizing delayed data.
- resolved Feb 25, 2026, 04:35 PM UTC
The situation is resolved, our systems have caught up with synchronizing delayed data.
Minor February 19, 2026 Issues with inbound calls to groups – Mobile Application, Analytics, Call recording, CloudTalk Dialer and 8 more
Started Feb 19, 2026, 08:40 AM UTC· resolved Feb 19, 2026, 08:40 AM UTC
- resolved Feb 19, 2026, 08:40 AM UTC
On 19 February 2026 at 09:40 CET, we experienced an incident where a portion of inbound calls to call groups did not reach available agents and were not connected. Impact: Some inbound group calls were not successfully routed to online agents during the incident window. Other call types were not affected. Root cause: The issue was caused by a recent configuration change in our call routing layer. The change modified the routing logic responsible for delivering inbound calls to the system component that connects calls to agents, which resulted in certain calls not being properly forwarded. Resolution: The configuration change was reverted, restoring the previous routing logic. Call routing returned to normal operation, and we have confirmed stable behavior since resolution. Preventive measures: We are reviewing our change validation procedures to strengthen safeguards around routing-layer updates and reduce the risk of similar incidents in the future. We apologize for the disruption and appreciate your patience.
Major January 21, 2026 Agent Statuses Are Not Updating Resulting in Inbound Calls Not Ringing 21h 25m
Started Jan 21, 2026, 05:44 PM UTC· resolved Jan 22, 2026, 03:09 PM UTC
No vendor updates were posted for this incident.
Notice January 14, 2026 Slow call history updates 3h 23m
Started Jan 14, 2026, 04:08 PM UTC· resolved Jan 14, 2026, 07:32 PM UTC
No vendor updates were posted for this incident.
Notice December 16, 2025 Browser-based calling issues in Google Chrome 143 2h 24m
Started Dec 16, 2025, 10:33 AM UTC· resolved Dec 16, 2025, 12:58 PM UTC
No vendor updates were posted for this incident.
Minor December 5, 2025 Intermitent issues accessing CloudTalk web services following the Cloudflare outages 10m
Started Dec 05, 2025, 09:04 AM UTC· resolved Dec 05, 2025, 09:14 AM UTC
No vendor updates were posted for this incident.
Major December 2, 2025 Outbound VoiceAgent Calls not being triggered 30m
Started Dec 02, 2025, 01:15 PM UTC· resolved Dec 02, 2025, 01:46 PM UTC
No vendor updates were posted for this incident.
Minor November 18, 2025 Intermitent issues accessing CloudTalk web services following the Cloudflare outages 19h 37m
Started Nov 18, 2025, 01:32 PM UTC· resolved Nov 19, 2025, 09:09 AM UTC
No vendor updates were posted for this incident.
Major November 10, 2025 Outbound VoiceAgent calls not being triggered 1d 20h
Started Nov 10, 2025, 04:46 PM UTC· resolved Nov 12, 2025, 01:00 PM UTC
No vendor updates were posted for this incident.
Minor November 7, 2025 Contact Management and Tagging Failing 1h 42m
Started Nov 07, 2025, 11:00 AM UTC· resolved Nov 07, 2025, 12:43 PM UTC
No vendor updates were posted for this incident.
Minor November 6, 2025 Call Quality Issues From and to Subset of Numbers in the United Kingdom - external carrier problem 18h 56m
Started Nov 06, 2025, 02:59 PM UTC· resolved Nov 07, 2025, 09:55 AM UTC
No vendor updates were posted for this incident.
Major October 24, 2025 Partial Outage of Inbound and Outbound Calls in Americas 4h 14m
Started Oct 24, 2025, 10:36 AM UTC· resolved Oct 24, 2025, 02:50 PM UTC
No vendor updates were posted for this incident.
Minor October 20, 2025 Random call drops in the U.S. region. 23h 1m
Started Oct 20, 2025, 02:57 PM UTC· resolved Oct 21, 2025, 01:58 PM UTC
No vendor updates were posted for this incident.
Major October 20, 2025 Outbound and Inbound Calls – Partial Service Disruption 1d 6h
Started Oct 20, 2025, 07:51 AM UTC· resolved Oct 21, 2025, 01:59 PM UTC
No vendor updates were posted for this incident.
Notice October 9, 2025 Intermittent playback failure for newly uploaded sounds 4h 46m
Started Oct 09, 2025, 08:14 AM UTC· resolved Oct 09, 2025, 01:01 PM UTC
No vendor updates were posted for this incident.
Major October 6, 2025 incoming calls on mobile are not working now 7d 2h
Started Oct 06, 2025, 07:02 AM UTC· resolved Oct 13, 2025, 09:37 AM UTC
No vendor updates were posted for this incident.