CloudSigma experienced a major incident on August 6, 2026 affecting Cairo cloud, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2026, 07:48 PM UTC
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue. Our administrators are working to resolve it as soon as possible.
- investigating Aug 06, 2026, 07:48 PM UTC
We are continuing to investigate this issue.
- resolved Aug 06, 2026, 10:44 PM UTC
CloudSigma would like to inform you that the issue affecting our CAI location has been fully resolved. The issue has been identified as related to an upstream ISP connectivity problem, which was affecting access to the CAI location and the services hosted within it. We apologize for any inconvenience and appreciate your patience.