CloudSigma experienced a minor incident on September 3, 2026 affecting Manila 2 Cloud and Clark Cloud, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 09:12 AM UTC
CloudSigma would like to inform you that we are currently experiencing connectivity issues with one of our upstream ISPs. The issue appears to be related to routing, with the majority of the packet loss observed on traffic originating from Europe. The affected locations are Clark and Manila2. Our team is working with the ISP to investigate and resolve the issue. We will provide further updates as soon as more information becomes available.
- resolved Sep 04, 2026, 12:08 PM UTC
CloudSigma would like to inform you that the connectivity issues affecting our upstream ISP have been resolved. Connectivity in the affected Clark and Manila2 locations has been restored, and services should now be operating normally. We will continue to monitor the situation to ensure stable connectivity. We apologize for any inconvenience caused and appreciate your patience and understanding.