CloudSigma incident

[CAI] Unavailable WebApp

Major Resolved View vendor source →
Started
Apr 09, 2026, 11:32 PM UTC
Resolved
Apr 10, 2026, 12:57 AM UTC
Duration
1h 25m
Detected by Pingoru
Apr 09, 2026, 11:32 PM UTC

Affected components

Cairo cloud

Update timeline

  1. investigating Apr 09, 2026, 11:32 PM UTC

    CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue. Our administrators are working to resolve it as soon as possible.

  2. identified Apr 09, 2026, 11:53 PM UTC

    CloudSigma would like to inform you that the issue affecting the CAI location is related to an upstream ISP connectivity problem which may lead to limited or unavailable access to the platform, including the WebApp and API (UI/MI). Our team is actively working to restore normal routing and connectivity as soon as possible. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  3. resolved Apr 10, 2026, 12:57 AM UTC

    CloudSigma would like to inform you that the issue affecting the CAI location has been fully resolved and network connectivity has been restored. We apologize for any inconvenience and appreciate your patience.

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