Ongoing since 07:11 AM UTC, affecting Zürich Cloud and Geneva Cloud and 1 more.
CloudSigma would like to inform you that the chat system is available again. Work on the ticketing system is still ongoing, as tickets can't be opened from the WebApp. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Sep 28, 2026, 07:11 AM UTC
Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue. At the moment, we are unable to accept and process chats. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
- investigating Sep 30, 2026, 06:38 AM UTC
CloudSigma would like to inform you that the chat system is available. Work on the ticketing system is ongoing, as tickets can't be opened from the WebApp. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. Thank you for your patience and understanding.
- investigating Oct 15, 2026, 03:34 PM UTC
Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue. At the moment, we are unable to accept and process chats. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
- investigating Oct 15, 2026, 08:01 PM UTC
CloudSigma would like to inform you that the chat system is available again. Work on the ticketing system is still ongoing, as tickets can't be opened from the WebApp. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. Thank you for your patience and understanding.
- investigating Oct 18, 2026, 11:47 AM UTC
Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue. At the moment, we are unable to accept and process chats. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
- investigating Oct 18, 2026, 01:03 PM UTC
CloudSigma would like to inform you that the chat system is available again. Work on the ticketing system is still ongoing, as tickets can't be opened from the WebApp. Customers can still contact us directly via [email protected], and we will process urgent requests and help with any issues experienced. Thank you for your patience and understanding.
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