Resolved after 7 hours 2 minutes, on July 21, 2026.
We implemented a fix and are currently monitoring the result..
Update timeline
- investigating Jul 21, 2026, 12:05 AM UTC
**Incident Summary** We are facing an issue with the access to our captive portal in (APAC, Australia) region (login-cn.cloudi-fi.net) **Impact** Visitors from (APAC, Australia) region are getting an error page in the captive portal "Sorry, an error occured, Please contact Cloudi-Fi support team".
- monitoring Jul 21, 2026, 12:12 AM UTC
We implemented a fix and are currently monitoring the result..
- resolved Jul 21, 2026, 07:08 AM UTC
This incident has been resolved..
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