Cloudi-Fi incident

Captive portal authentication - RADIUS 802.1x disruption

Minor Resolved View vendor source →

Cloudi-Fi experienced a minor incident on August 25, 2026, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 01:00 PM UTC
Resolved
Aug 25, 2026, 04:41 PM UTC
Duration
3h 41m
Detected by Pingoru
Aug 25, 2026, 01:00 PM UTC

Update timeline

  1. identified Aug 25, 2026, 01:00 PM UTC

    An identified network incident is affecting our **radius 802.1x** service and should be soon resolved. As fallback and to make our radius availability more robust, we recommend our customers to update their 802.1x radius configuration to use these new DNS endpoints : * [radius-8021x-eu1.cloudi-fi.net](http://radius-8021x-eu1.cloudi-fi.net) * [radius-8021x-eu2.cloudi-fi.net](http://radius-8021x-eu2.cloudi-fi.net) Please make sure these Cloudi-Fi radius IPs are allowed on your firewalls (UDP/1815) : * 178.32.123.138 * 5.135.94.202 * 164.132.247.209 * 91.134.58.235.

  2. resolved Aug 25, 2026, 04:41 PM UTC

    This network incident has been resolved, a faulty network device has been replaced. **If you use Cloudi-Fi 802.1x service, please make sure you update your configuration to use our new DNS endpoints.** We apologize for any inconvenience caused and appreciate your understanding..