Cloud.gov Outage History

From roughly 9:20 to 9:55 AM on Wednesday, August 5 2026, the Cloud Service Broker experienced a partial outage. During this time, the Cloud Service Broker was unavailable, meaning that customers could not create new services, update existing services, or delete existing services. However, existing services created by the broker continued to function as normal. As of 9:55 AM, the outage was resolved and the Cloud Service Broker was fully operational. To identify the causes of this incident and to prevent it from recurring, the Cloud.gov team will conduct an incident post-mortem and share our findings in the coming days. Thanks for being a Cloud.gov customer.

This incident has been resolved.

This incident has been resolved.

Resolved: Cloudwatch logs (for example, RDS logs) did not ingest into Cloud.gov Logs between December 4, 2025 at 11:14 AM ET and December 17, 1:45 PM ET. The issue was caused by a production change that required AES-256 encryption on the S3 buckets used for log ingestion. This change prevented a Lambda in the ingestion pipeline from successfully writing logs to S3. The Lambda did not surface errors, which delayed detection. At 1:45 PM ET on December 17, the bucket policy was corrected and log ingestion was resumed. No further customer action is required. Impact: Customers may see gaps in Cloudwatch log data for the affected time window. Prevention: We are improving ingestion monitoring, expanding end-to-end smoke tests, and updating our error handling so failures surface immediately. Next update: No further updates are planned.

This incident has been resolved.