Partial outage for the SES Service Broker

Update timeline

1. resolved Aug 05, 2026, 02:50 PM UTC

   From roughly 9:20 to 9:55 AM on Wednesday, August 5 2026, the Cloud Service Broker experienced a partial outage. During this time, the Cloud Service Broker was unavailable, meaning that customers could not create new services, update existing services, or delete existing services. However, existing services created by the broker continued to function as normal. As of 9:55 AM, the outage was resolved and the Cloud Service Broker was fully operational. To identify the causes of this incident and to prevent it from recurring, the Cloud.gov team will conduct an incident post-mortem and share our findings in the coming days. Thanks for being a Cloud.gov customer.

2. postmortem Aug 06, 2026, 02:48 PM UTC

   # SES service broker outage on August 5, 2026 ## Summary From approximately 9:13 AM ET to 9:45 AM ET on Wednesday August 5, 2026,[ ](http://cloud.gov)the [SES service broker](https://docs.cloud.gov/platform/services/aws-ses/) was unavailable. During this time, customers could not create, update, or delete brokered SES services. The outage affected only the management of brokered SES services. Existing service instances and email delivery were not interrupted. ## Impact During the incident, customers were unable to: * Create new brokered SES services * Update existing brokered SES services * Delete existing brokered SES services No action was required from customers after service was restored. ## Cause An automated cleanup process deleted a container image that was still being used by the deployed SES service broker. When the broker restarted during a production deployment, it could not retrieve the image and failed to start. ## Timeline All times are Eastern Time. * August 4, 4:24 AM - An automated pipeline created a new container image for the SES service broker * August 4, 3:03 PM - An automated process deleted the container image used by the deployed broker * August 5, 7:17 AM - A [Cloud.gov](http://cloud.gov) production deployment began. * August 5, approximately 9:13 AM - The broker attempted to restart but could not retrieve its container image. * August 5, approximately 9:28 AM - The [Cloud.gov](http://cloud.gov) team received an alert and began investigating. * August 5, approximately 9:45 AM - Engineers manually redeployed the broker with an available container image and restored service. ‌ **Resolution** [Cloud.gov](http://cloud.gov) manually redeployed the SES service broker using an available container image. The team then reran the automated deployment pipeline and confirmed that the deployment and acceptance tests completed successfully. **Follow-up Actions** [Cloud.gov](http://cloud.gov) is taking the following actions to reduce the risk of a similar incident and improve recovery: * Improve monitoring and alerting for SES service broker outages. * Update the container image cleanup process so it does not delete images that are still in use. * Update the deployment process so the SES service broker references the intended current container image. Thank you for your patience while we resolved this issue. Questions may be sent to us at [[email protected]](mailto:[email protected]).