Cloud.gov experienced a notice incident on April 8, 2026, lasting 17h 26m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Apr 08, 2026, 05:34 PM UTC
Zendesk, the support ticket system used by Cloud.gov, is currently experiencing email relay issues and not generating tickets when emails are sent to [email protected]. The Cloud.gov support staff are receiving the emails and can respond directly to customers while Zendesk fixes their relay issues. Zendesk status: https://status.zendesk.com/
- resolved Apr 09, 2026, 11:00 AM UTC
This incident has been resolved.