Cloud.gov incident

Cloud.gov Email Ticket Service Outage

Notice Resolved View vendor source →
Started
Apr 08, 2026, 05:34 PM UTC
Resolved
Apr 09, 2026, 11:00 AM UTC
Duration
17h 26m
Detected by Pingoru
Apr 08, 2026, 05:34 PM UTC

Update timeline

  1. identified Apr 08, 2026, 05:34 PM UTC

    Zendesk, the support ticket system used by Cloud.gov, is currently experiencing email relay issues and not generating tickets when emails are sent to [email protected]. The Cloud.gov support staff are receiving the emails and can respond directly to customers while Zendesk fixes their relay issues. Zendesk status: https://status.zendesk.com/

  2. resolved Apr 09, 2026, 11:00 AM UTC

    This incident has been resolved.

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