Is Cloud.gov down?

Service brokers that Cloud.gov customers use to manage AWS resources (e.g. RDS, S3, etc) are currently experiencing an outage. The Cloud.gov team is investigating and will provide further updates as we know more.

The Cloud.gov team has identified the cause of the outage as inadvertent access key rotation for Cloud.gov applications that manage AWS resources, such as service brokers for RDS databases. The AWS access keys themselves that customers use to access their resources (e.g. RDS databases, S3 buckets) **are unaffected and are still working**. The Cloud.gov team is actively working to restore functionality for services that manage AWS resources.

All services on Cloud.gov that manage AWS resources should now be operational. If you are still experiencing issues, please contact us at [email protected].

Since we deployed our fixes at approximately 5:27 PM ET, the Cloud.gov team has observed no further indications of failures from the services that manage AWS resources. All customer-facing services and service brokers should be fully operational. If you are still experiencing issues, please contact us at [email protected]. As always, the Cloud.gov team will be conducting a post-mortem analysis of this incident in the coming days. We will share our findings and next steps once our analysis is complete.

Some customers trying to access logs.fr.cloud.gov might get HTTP 404 errors. Cloud.gov support staff have identified the issue and are working on deploying a resolution. Customers are asked to keep re-trying the website to gain access while the fix is being implemented. PLEASE NOTE - this issue only involves customer access to the logs front end. Logs and metrics are still flowing from the platform and apps into the logs system and are not affected. Log alerting is also not affected at this time. Thank You

The fix has been implemented and Cloud.gov support is monitoring the system at this time. Customers should be able to access the front end of logs.fr.cloud.gov again.

This incident has been resolved.

Zendesk, the support ticket system used by Cloud.gov, is currently experiencing email relay issues and not generating tickets when emails are sent to [email protected]. The Cloud.gov support staff are receiving the emails and can respond directly to customers while Zendesk fixes their relay issues. Zendesk status: https://status.zendesk.com/

This incident has been resolved.

Summary From March 17, 2026 around 9:30 AM ET to March 19, 2026 around 3:10 PM ET, some application JSON logs were not ingested successfully to Cloud.gov Logs. Timeline - March 6, 2026, 10:25 AM ET - Changes were merged to the logging system configuration to make some subfields of application JSON logs searchable and aggregatable - March 17, 2026, 9:30 AM ET - Changes to JSON log field parsing begin deploying to Cloud.gov Logs system. Some JSON application logs began to fail ingestion at this point - March 19, 2026, 2:39 PM ET - Automated testing alerts Cloud.gov engineers to ingestion failures in Cloud.gov Logs. Engineers begin to investigate. - March 19, 2026, 2:59 PM ET - A Cloud.gov engineer determines that updated JSON application log parsing of timestamp fields is causing some logs to fail ingestion and slowing the overall log ingestion rate - March 19, 2026, 3:06 PM ET - A fix is deployed to change the field type to “string” for JSON log timestamp fields March 19, 2026, 3:10 PM ET - JSON log ingestion errors are resolved and logs are ingesting successfully Impact Only JSON application logs that included a “ts” field or a “timestamp” field which could not be properly parsed as a date (e.g. “1.8543923523”) failed to ingest to Cloud.gov Logs during the incident. While these logs were not ingested to Cloud.gov Logs successfully, they were ingested to offline storage that is not accessible to customers, but can be accessed by the Cloud.gov engineers if necessary. Resolution The type of the timestamp field for JSON application logs was changed to “string”, which allows even values that aren’t valid timestamps or dates to be ingested. Next Steps The Cloud.gov team will hold a retrospective to further analyze the causes of this incident and how to improve our operations. We will post our findings as a post-mortem to this incident. Thank you for your patience. If you have any questions, please contact us at [email protected].