Resolved after 5 hours 23 minutes, affecting Notify and Clinical Dispatcher, on February 18, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 18, 2025, 02:32 PM UTC
Please note the sFTP website is currently experiencing an unexpected interruption to service and users may experience errors when attempting to access it. There is no impact to the Notify web portal directly. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
- monitoring Feb 18, 2025, 05:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 18, 2025, 07:56 PM UTC
This incident has been resolved.
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