CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Major Resolved View vendor source →

CliniSync experienced a major incident on September 15, 2026 affecting Community Health Record (CHR), lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 01:04 PM UTC
Resolved
Sep 15, 2026, 06:03 PM UTC
Duration
4h 59m
Detected by Pingoru
Sep 15, 2026, 01:04 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. investigating Sep 15, 2026, 01:04 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. monitoring Sep 15, 2026, 01:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2026, 06:03 PM UTC

    This incident has been resolved.