Resolved after 21 hours 19 minutes, affecting Notify and Clinical Dispatcher, on November 6, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 06, 2025, 07:26 PM UTC
Please be advised that our sFTP site is experiencing an unexpected intermittent disruption to service. Organizations using Clinical Dispatcher or Notify via API may experience disruption when attempting to upload patient rosters to the sFTP site. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
- investigating Nov 06, 2025, 11:34 PM UTC
Changes have been made resulting in improved performance and sustained access to the sFTP site. We are continuing to monitor while assessing additional improvement opportunities.
- monitoring Nov 07, 2025, 04:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 07, 2025, 04:45 PM UTC
This incident has been resolved.
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