Cleeng Outage History

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Cleeng had 15 outages in the last 2 years totaling 807h 19m of downtime — averaging 0.6 incidents per month.

There were 15 Cleeng outages since June 28, 2024 totaling 807h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cleeng.com

Minor April 3, 2026

Core Platform - Service Degradation

Detected by Pingoru
Apr 03, 2026, 10:03 PM UTC
Resolved
Apr 03, 2026, 10:31 PM UTC
Duration
28m
Affected: API
Timeline · 2 updates
  1. identified Apr 03, 2026, 10:03 PM UTC

    We are currently experiencing increased error rates affecting some endpoints. Our monitoring systems have detected higher-than-normal failed requests, and our engineering team is actively working on a resolution. Impact: Certain integrations and API requests may fail or respond slowly. Some customers may experience errors when accessing specific services.

  2. resolved Apr 03, 2026, 10:31 PM UTC

    The disruption affecting the endpoints has been resolved. All systems are now operating normally, and API requests and integrations are functioning as expected. We apologize for any inconvenience caused and thank you for your patience.

Read the full incident report →

Minor April 1, 2026

ChurnIQ - Degraded Performance of Exportable Tables

Detected by Pingoru
Apr 01, 2026, 11:27 AM UTC
Resolved
Apr 01, 2026, 02:32 PM UTC
Duration
3h 5m
Affected: ChurnIQ
Timeline · 3 updates
  1. investigating Apr 01, 2026, 11:27 AM UTC

    We have identified an issue affecting exportable tables in the dashboard. Some users may experience difficulty accessing the exportable tables in the publisher dashboard, however, the scheduled exports are not affected and are still being delivered as expected. Our team is actively investigating and working to restore full functionality. We apologize for any inconvenience this may have caused.

  2. monitoring Apr 01, 2026, 02:12 PM UTC

    A fix has been implemented and is ready for release.

  3. resolved Apr 01, 2026, 02:32 PM UTC

    The fix is deployed, exportable reports should now work as expected.

Read the full incident report →

Notice March 27, 2026

ChurnIQ - Subscription Reporting Irregularity – Resolved

Detected by Pingoru
Mar 27, 2026, 12:31 PM UTC
Resolved
Mar 27, 2026, 12:31 PM UTC
Duration
—
Affected: ChurnIQ
Timeline · 1 update
  1. resolved Mar 27, 2026, 12:31 PM UTC

    We recently identified an issue affecting subscription counts in your reports, which began on 26 March 2026 at 13:22 CET and was fully resolved on 27 March 2026 at 13:05 CET. During this window, subscription totals were understated in the dashboard and subscription report. All data has since been corrected and is now accurate. No action is required on your end. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor March 6, 2026

Cleeng Reporting Data refresh is delayed.

Detected by Pingoru
Mar 06, 2026, 01:25 PM UTC
Resolved
Mar 06, 2026, 04:45 PM UTC
Duration
3h 20m
Affected: ChurnIQ
Timeline · 5 updates
  1. investigating Mar 06, 2026, 01:25 PM UTC

    Please be aware that due to a partial outage affecting a third-party data processing service, Cleeng reporting data refresh is currently delayed. We have been observing the delay since approximately 19:00 CET yesterday (5 March) and are coordinating with the vendor while they restore full service. Impact: ChurnIQ dashboards and exported data reports may not yet reflect the most recent activity. Data may appear delayed by several hours. Who is impacted: Clients using ChurnIQ dashboards or receiving exported reporting files may see data that is not fully up to date. Please note that Cleeng platform operations are not affected. All standard platform functionality and client transactions continue to operate normally.

  2. investigating Mar 06, 2026, 01:36 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 06, 2026, 03:05 PM UTC

    Our vendor has identified the cause and is working on a fix.

  4. monitoring Mar 06, 2026, 04:30 PM UTC

    Fix has been implemented and the data is now refreshed. We are monitoring the pipelines now.

  5. resolved Mar 06, 2026, 04:45 PM UTC

    Data pipelines operating normally

Read the full incident report →

Minor December 16, 2025

ChurnIQ - Snowflake Outage

Detected by Pingoru
Dec 16, 2025, 08:49 AM UTC
Resolved
Dec 16, 2025, 05:03 PM UTC
Duration
8h 14m
Affected: ChurnIQ
Timeline · 3 updates
  1. identified Dec 16, 2025, 08:49 AM UTC

    We are currently experiencing an external outage with Snowflake. Due to this, you may experience delayed visibility for the most recent data. The last successful data refresh occurred at 12:01 AM CET on December 16, 2025. As of 05:04 UTC, Snowflake has developed a fix and is preparing it for deployment. Snowflake estimates that the service will be restored within the next 5 hours.

  2. identified Dec 16, 2025, 12:44 PM UTC

    Snowflake has provided an updated timeline, with service estimated to be restored by 3:00 PM UTC. We will continue to monitor and share further updates.

  3. resolved Dec 16, 2025, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

CloudFlare global outage

Detected by Pingoru
Nov 18, 2025, 12:28 PM UTC
Resolved
Nov 18, 2025, 06:57 PM UTC
Duration
6h 28m
Affected: Checkout & Other WidgetsWebsite
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 12:28 PM UTC

    CloudFlare is experiencing a global outage, causing unavailability of our marketing pages (cleeng.com). This is NOT affecting Cleeng APIs, but you may be impacted by outages of our third party services (e.g. Adyen, https://status.adyen.com/).

  2. resolved Nov 18, 2025, 06:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 13, 2025

Cleeng Sandbox environment unavailable

Detected by Pingoru
Nov 13, 2025, 12:29 PM UTC
Resolved
Nov 13, 2025, 12:29 PM UTC
Duration
—
Affected: Sandbox
Timeline · 1 update
  1. resolved Nov 13, 2025, 12:29 PM UTC

    Cleeng Sandbox environment was not available for almost 1 hour from 12:10 to 13:10 CET on 13th November 2025. The issue is fixed, and it is available for use now.

Read the full incident report →

Notice July 9, 2025

MediaStore Widgets - service outage

Detected by Pingoru
Jul 09, 2025, 12:33 PM UTC
Resolved
Jul 07, 2025, 10:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 09, 2025, 12:33 PM UTC

    We experienced a service outage affecting MediaStore Widgets from yesterday, 12:26 CET until today, 14:10 CET. Root Cause: Human error during deployment - an external dependency was installed without sufficient testing, causing the widget service to fail. Impact: embedding of MediaStore Widgets was not working during this period. Resolution: The problematic dependency was rolled back and service was fully restored at 14:10. We apologize for the inconvenience and have implemented additional testing protocols to prevent similar issues in the future.

Read the full incident report →

Minor May 5, 2025

Core Platform - Configuration Sync Delay

Detected by Pingoru
May 05, 2025, 01:13 PM UTC
Resolved
May 05, 2025, 01:13 PM UTC
Duration
—
Affected: APICheckout & Other WidgetsChurnIQ
Timeline · 2 updates
  1. resolved May 05, 2025, 01:13 PM UTC

    Between 13:32 and 14:05 CEST, we observed a temporary issue with the Configuration Service database, which may have affected certain integrations (Adyen, SK2, Samsung, Vizio, ReCaptcha). Most live traffic continued to receive configuration data from our fast-access memory layer, which temporarily stores recent settings as additional safeguard. Additionally, configuration changes made between 07:00 and 14:05 CEST were not saved and have been lost. A detailed timeline and impact assessment is in progress. RCA will be shared once available.

  2. postmortem May 09, 2025, 11:46 AM UTC

    Dear Broadcasters, We've concluded our investigation into the recent incident regarding configuration sync delay. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis \(RCA\). Thank you for your patience and continued support. [RCA\_2025Q2 - Configuration per Broadcaster Service Incident.pdf](https://drive.google.com/file/d/1e_uNO04PG7L7RYcgKK3qHgUj0sq9_lK2/view?usp=sharing)

Read the full incident report →

Notice January 8, 2025

15 minutes data autorefresh is not running automatically

Detected by Pingoru
Jan 08, 2025, 10:26 PM UTC
Resolved
Jan 09, 2025, 08:08 AM UTC
Duration
9h 42m
Affected: ChurnIQ
Timeline · 2 updates
  1. investigating Jan 08, 2025, 10:26 PM UTC

    For some unknown reason, workflow for 15 minutes data refresh is not running automatically since ~19:00 CET. Consequently, data is not be refreshed every 15 minutes, we will trigger a few manual runs to keep the data refreshed. As we see now, all other data refresh pipelines are running normally. We are currently working to find the solution.

  2. resolved Jan 09, 2025, 08:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 18, 2024

We are currently experiencing an issue with drill-fields in the ChurnIQ dashboards

Detected by Pingoru
Dec 18, 2024, 08:29 AM UTC
Resolved
Jan 17, 2025, 09:28 AM UTC
Duration
30d
Affected: ChurnIQ
Timeline · 3 updates
  1. monitoring Dec 18, 2024, 08:29 AM UTC

    Some drill-fields are temporarily unavailable. We are working to restore the full functionality as soon as possible.

  2. monitoring Dec 18, 2024, 08:51 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jan 17, 2025, 09:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2024

Delayed customer email delivery

Detected by Pingoru
Nov 05, 2024, 03:58 AM UTC
Resolved
Nov 05, 2024, 05:10 AM UTC
Duration
1h 12m
Affected: Checkout & Other Widgets
Timeline · 4 updates
  1. investigating Nov 05, 2024, 03:58 AM UTC

    We are experiencing significant delays for transactional emails to customers. The team is working on resolving this issue.

  2. identified Nov 05, 2024, 04:27 AM UTC

    The issue is now under control - emails are sent out with minimal delay (seconds) now. The team is working on a permanent fix.

  3. resolved Nov 05, 2024, 05:10 AM UTC

    The issue has been resolved.

  4. postmortem Nov 07, 2024, 06:33 PM UTC

    Dear Broadcasters, We've concluded our investigation into the recent incident regarding the delayed customer email delivery. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis \(RCA\). Thank you for your patience and continued support. [RCA-2024Q4-Delayed customer email delivery.pdf](https://drive.google.com/file/d/1J6-EhjlowfSVR2I-n-LDosw02ArIx0s0/view?usp=drive_link)

Read the full incident report →

Minor August 23, 2024

[Churn IQ 2.0] Service degradation

Detected by Pingoru
Aug 23, 2024, 06:02 AM UTC
Resolved
Aug 24, 2024, 02:15 PM UTC
Duration
1d 8h
Affected: ChurnIQ
Timeline · 2 updates
  1. identified Aug 23, 2024, 06:02 AM UTC

    We are encountering a degradation of service with regards to the Churn IQ dashboard, which led to minor gaps in the data in exportable tables. Our team managed to already identify the root cause and we are actively working to resolve the matter.

  2. resolved Aug 24, 2024, 02:15 PM UTC

    The missing data is synchronised, data in ChurnIQ is updated.

Read the full incident report →

Notice July 16, 2024

15 minutes ChurnIQ Maintenance Window between 00:00 to 02:00 CET on 17th July 2024

Detected by Pingoru
Jul 16, 2024, 12:47 PM UTC
Resolved
Jul 17, 2024, 10:23 AM UTC
Duration
21h 35m
Affected: ChurnIQ
Timeline · 2 updates
  1. monitoring Jul 16, 2024, 12:47 PM UTC

    Because of an urgent hotfix by Looker, our Looker instance needs to be restarted. This process should take ~15 minutes and can happen anytime between 00:00 to 02:00 CET on 17th July 2024. During this 15 minutes period, dashboards won't load, and the scheduled jobs will fail.

  2. resolved Jul 17, 2024, 10:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 28, 2024

Some Looker scheduled jobs failed causing dashboards not have been sent

Detected by Pingoru
Jun 28, 2024, 08:35 AM UTC
Resolved
Jun 27, 2024, 02:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 28, 2024, 08:35 AM UTC

    Some looker dashboards were impacted between 16:00 CET 2024-06-27 to 09:30 CET 2024-06-28 resulting in not being delivered. This was because of a transition in our environment. Please note that exportable reports and segment builders were not impacted and worked as expected. The issue is already resolved.

Read the full incident report →