Cleeng experienced a major incident on May 12, 2022 affecting ChurnIQ, lasting 22h 40m. The incident has been resolved; the full update timeline is below.
Affected components
ChurnIQ
Update timeline
- monitoring May 12, 2022, 01:18 PM UTC
The ChurnIQ data is incomplete for today, last update was on 07.36 UTC this morning. Our engineers are working to resolve the issue. Currently we don't have ETA for resolution.
- monitoring May 12, 2022, 04:53 PM UTC
We are still working on the issue, please excuse the inconvenience.
- monitoring May 13, 2022, 06:57 AM UTC
We have identified possible solution and are testing it on our development servers. Thank you for your patience. In case you have any questions feel free to message our support.
- monitoring May 13, 2022, 11:38 AM UTC
The data for yesterday is already available. We are still working on issue meanwhile.
- resolved May 13, 2022, 11:59 AM UTC
The data has been synchronised and is up to date.