Cleeng experienced a minor incident on June 9, 2022 affecting ChurnIQ, lasting 20h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 09, 2022, 07:15 AM UTC
Due to data ingestion process taking long, transaction data in ChurnIQ may be still lagging by up to 24 hours. The ingestion is expected to finish in the next 12 hours.
- monitoring Jun 09, 2022, 06:45 PM UTC
We are still experiencing issues with date ingestion software - transactions committed after 9:48 UTC are not available in the reporting system yet.
- monitoring Jun 09, 2022, 06:47 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 10, 2022, 03:02 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 10, 2022, 03:04 PM UTC
The issue with data ingestion was resolved - transactions are now up to day. Please note that reports generated in the last 24 hours (8.06 14:00 UTC to 9.06 14 UTC) may be incomplete and should be recreated.
- resolved Jun 10, 2022, 03:21 PM UTC
This incident has been resolved.