Cleeng incident

[Churn IQ 2.0] Service degradation

Minor Resolved View vendor source →

Cleeng experienced a minor incident on May 1, 2023 affecting ChurnIQ, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2023, 07:05 AM UTC
Resolved
May 01, 2023, 08:00 AM UTC
Duration
54m
Detected by Pingoru
May 01, 2023, 07:05 AM UTC

Affected components

ChurnIQ

Update timeline

  1. investigating May 01, 2023, 07:05 AM UTC

    We are encountering a degradation of service with regards to the Churn IQ dashboard. This issue has led to a delay in the display of data pertaining to the reporting metrics. Our team of engineers is actively investigating the matter, and we shall provide regular updates as the situation progresses.

  2. investigating May 01, 2023, 07:59 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 01, 2023, 07:59 AM UTC

    The problem has been resolved and all services are now back to normal operations. We will continue monitoring for any potential issues.

  4. resolved May 01, 2023, 08:00 AM UTC

    This incident has been resolved.