Cleeng incident

[Merchant] Adyen processing issues

Major Resolved View vendor source →

Cleeng experienced a major incident on May 4, 2023 affecting Checkout & Other Widgets, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 12:13 PM UTC
Resolved
May 04, 2023, 02:25 PM UTC
Duration
2h 11m
Detected by Pingoru
May 04, 2023, 12:13 PM UTC

Affected components

Checkout & Other Widgets

Update timeline

  1. monitoring May 04, 2023, 12:13 PM UTC

    Adyen, the credit card processor behind Cleeng Merchant is reporting errors, see https://status.adyen.com/. Cleeng teams are currently investigating the exact impact for you and your subscribers.

  2. resolved May 04, 2023, 02:25 PM UTC

    The external issue with Adyen processing resulting in degraded performance for services across our platform is now confirmed to be mitigated. Modification processing performance is back to normal as of 15:28 CEST. We will continue monitoring and provide any updates, if necessary.