Cleeng experienced a minor incident on June 15, 2023 affecting ChurnIQ, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 15, 2023, 01:24 PM UTC
We are encountering a degradation of service with regards to the Churn IQ dashboard. This issue has led to an interruption in the display of the reporting tables. Our team of engineers is actively investigating the matter, and we shall provide regular updates as the situation progresses.
- identified Jun 15, 2023, 03:22 PM UTC
This incident has been investigated. The drill-in components in the reporting graphs have been identified as being at fault and our team is currently working on an update to restore their functionality. The remaining reporting metrics and export data were not affected in the incident.
- resolved Jun 15, 2023, 03:42 PM UTC
This incident has been resolved.