Cleeng incident

ChurnIQ Retention Journey - Subscribe Section Showing Wrong Number Of Subscribers

Cleeng experienced a minor incident on November 20, 2023 affecting ChurnIQ, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started: Nov 20, 2023, 03:04 PM UTC
Resolved: Nov 20, 2023, 05:25 PM UTC
Duration: 2h 20m
Detected by Pingoru: Nov 20, 2023, 03:04 PM UTC

Affected components

ChurnIQ

Update timeline

investigating Nov 20, 2023, 03:04 PM UTC

We have identified a problem with one of the charts in ChurnIQ https://srm.cleeng.com/retention/subscriber , we are currently investigating the root cause of the problem and will be informing in timely manner on any progress we make. Currently the chart is showing substantial drops in subscribed user base.
resolved Nov 20, 2023, 05:25 PM UTC

This incident has been resolved.