Cleeng incident

[Churn IQ] Issue with scheduled reports delivery

Major Resolved View vendor source →

Cleeng experienced a major incident on January 19, 2024 affecting ChurnIQ, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2024, 10:53 AM UTC
Resolved
Jan 19, 2024, 02:49 PM UTC
Duration
3h 55m
Detected by Pingoru
Jan 19, 2024, 10:53 AM UTC

Affected components

ChurnIQ

Update timeline

  1. identified Jan 19, 2024, 10:53 AM UTC

    Our automated email tool is encountering issues which is causing the scheduled ChurnIQ reports not to go out properly. We are currently working on resolving the problem.

  2. resolved Jan 19, 2024, 02:49 PM UTC

    The issue has been fixed and everything is running stable again. We keep monitoring closely our systems.