Cleeng incident
ChurnIQ - Customer accounts section degraded performance
Cleeng experienced a minor incident on March 8, 2024 affecting ChurnIQ, lasting 3d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 08, 2024, 02:47 PM UTC
We have identified that there is a significant slowness in the search functionality of Customers section in ChurnIQ. Currently we are investigating the reason behind it and will be informing on the improvements as quickly as possible.
- resolved Mar 12, 2024, 08:28 AM UTC
This incident has been resolved.
- postmortem Mar 15, 2024, 02:38 PM UTC
Dear Broadcasters, We would like to extend our apologies for any inconvenience caused by the recent incident affecting our SRM dashboard's performance. Our team has completed an investigation into the root cause behind the incident and we would like to share a more detailed analysis for your review. Please find the Root Cause Analysis document attached below. We appreciate your patience and understanding as we work to prevent future incidents and improve system reliability. Thank you for your continued support. Best regards, The Cleeng Team Attachment: [Root Cause Analysis](https://drive.google.com/file/d/1xVn3P9QtqnKlW92PXD2Q1chbHzHN6Swp/view?usp=sharing)