Cleeng incident
ChurnIQ - Overview - All Purchases Overview showing wrong data
Cleeng experienced a minor incident on April 11, 2024 affecting ChurnIQ, lasting 4d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 11, 2024, 02:17 PM UTC
We have noticed that the data displayed on the charts which is showing current active subscribers is not up to date and showing wrong numbers. We are currently investigating the problem.
- monitoring Apr 15, 2024, 03:00 PM UTC
A fix has been implemented and we are monitoring result.
- resolved Apr 16, 2024, 09:30 AM UTC
The data is now returning the proper values. We thank you for the patience and apologize for inconvenience.
- postmortem Apr 19, 2024, 01:08 PM UTC
Dear Broadcasters, We've concluded our investigation into the recent incident regarding the incorrect numbers show in the active subscriber data. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis \(RCA\). Thank you for your patience and continued support. [RCA-2024Q1-All\_Decrease in Cancellation Date Events in Exportable Reports.pdf](https://drive.google.com/file/d/11UUD5Itrs1K-U_G4rpIjJ-cKSKhfvD62/view?usp=sharing)