Cleeng experienced a minor incident on August 23, 2024 affecting ChurnIQ, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
ChurnIQ
Update timeline
- identified Aug 23, 2024, 06:02 AM UTC
We are encountering a degradation of service with regards to the Churn IQ dashboard, which led to minor gaps in the data in exportable tables. Our team managed to already identify the root cause and we are actively working to resolve the matter.
- resolved Aug 24, 2024, 02:15 PM UTC
The missing data is synchronised, data in ChurnIQ is updated.