Cleeng experienced a major incident on April 9, 2025 affecting API and Checkout & Other Widgets, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2025, 10:21 AM UTC
We are experiencing a service degradation since 11:30 AM CET on April 9, 2025. Our engineers are currently working on bringing our systems back to normal.
- monitoring Apr 09, 2025, 10:43 AM UTC
The issue has been resolved as of 12:22 PM on April 9, 2025. The partial outage was a result of heavy load on the operational database, which has now been restarted and brought back up to full operational capacity. We will continue monitoring the platform.
- resolved Apr 09, 2025, 10:43 AM UTC
This incident has been resolved.
- postmortem Apr 11, 2025, 09:26 AM UTC
Dear Broadcasters, We've concluded our investigation into the recent incident regarding the core platform service degradation. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis \(RCA\). Thank you for your patience and continued support. [RCA\_2025Q2 - Core Platform Service Degradation.pdf](https://drive.google.com/file/d/1SejI303pNIf0F_6mzp-SauDlnyLITQif/view?usp=sharing)