ClearSale Outage History

ClearSale had 7 outages in the last 2 years totaling 13h 22m of downtime — averaging 0.3 incidents per month.

There were 7 ClearSale outages since October 14, 2025 totaling 13h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clear.sale

Major August 14, 2026

Woocommerce/Bigcomerce - Instability in order status updates

Detected by Pingoru: Aug 14, 2026, 04:25 PM UTC
Resolved: Aug 14, 2026, 04:54 PM UTC
Duration: 29m

Affected: BigCommerceWooCommerce

Timeline · 2 updates

investigating Aug 14, 2026, 04:25 PM UTC

We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.
resolved Aug 14, 2026, 04:54 PM UTC

We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

Read the full incident report →

Major August 13, 2026

Backlog of orders in the analyzer

Detected by Pingoru: Aug 13, 2026, 06:17 PM UTC
Resolved: Aug 13, 2026, 07:16 PM UTC
Duration: 58m

Affected: API

Timeline · 3 updates

investigating Aug 13, 2026, 06:17 PM UTC

We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.
investigating Aug 13, 2026, 06:35 PM UTC

We are continuing to investigate this issue.
resolved Aug 13, 2026, 07:16 PM UTC

We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

Read the full incident report →

Major July 28, 2026

Instability in Shopify order status updates

Detected by Pingoru: Jul 28, 2026, 02:46 PM UTC
Resolved: Jul 28, 2026, 04:05 PM UTC
Duration: 1h 19m

Affected: Shopify

Timeline · 2 updates

investigating Jul 28, 2026, 02:46 PM UTC

We are currently experiencing instability regarding Shopify order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.
resolved Jul 28, 2026, 04:05 PM UTC

We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

Read the full incident report →

Minor June 17, 2026

Shopify - Order Analysis

Detected by Pingoru: Jun 17, 2026, 02:10 PM UTC
Resolved: Jun 17, 2026, 06:06 PM UTC
Duration: 3h 55m

Affected: Shopify

Timeline · 4 updates

investigating Jun 17, 2026, 02:10 PM UTC

We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.
investigating Jun 17, 2026, 02:13 PM UTC

We are continuing to investigate this issue.
monitoring Jun 17, 2026, 02:39 PM UTC

Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.
resolved Jun 17, 2026, 06:06 PM UTC

This incident has been resolved.

Read the full incident report →

Critical January 15, 2026

No access to the Client Portal

Detected by Pingoru: Jan 15, 2026, 05:45 PM UTC
Resolved: Jan 15, 2026, 08:33 PM UTC
Duration: 2h 48m

Affected: Client Portal

Timeline · 3 updates

investigating Jan 15, 2026, 05:45 PM UTC

We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.
investigating Jan 15, 2026, 08:33 PM UTC

This incident has been resolved.
resolved Jan 15, 2026, 08:33 PM UTC

This incident has been resolved.

Read the full incident report →

Notice December 18, 2025

Instability in Shopify order integration

Detected by Pingoru: Dec 18, 2025, 07:12 PM UTC
Resolved: Dec 17, 2025, 07:30 PM UTC
Duration: —

Timeline · 1 update

resolved Dec 18, 2025, 07:12 PM UTC

Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

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Critical October 29, 2025

Client Portal Out of Service.

Detected by Pingoru: Oct 29, 2025, 06:04 PM UTC
Resolved: Oct 29, 2025, 09:55 PM UTC
Duration: 3h 50m

Affected: Client Portal

Timeline · 2 updates

investigating Oct 29, 2025, 06:04 PM UTC

The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status
resolved Oct 29, 2025, 09:55 PM UTC

The Client Portal is back online.

Read the full incident report →