ClearSale incident

No access to the Client Portal

Critical Resolved View vendor source →

ClearSale experienced a critical incident on October 14, 2025 affecting Client Portal, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2025, 11:04 PM UTC
Resolved
Oct 15, 2025, 01:19 AM UTC
Duration
2h 15m
Detected by Pingoru
Oct 14, 2025, 11:04 PM UTC

Affected components

Client Portal

Update timeline

  1. investigating Oct 14, 2025, 11:04 PM UTC

    We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

  2. resolved Oct 15, 2025, 01:19 AM UTC

    This incident has been resolved.