Clay Labs incident

Claygent columns fail if configured to use private OpenAI keys with Zero...

Minor Resolved View vendor source →

Clay Labs experienced a minor incident on February 2, 2026 affecting Clay service, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2026, 11:35 PM UTC
Resolved
Feb 03, 2026, 01:54 AM UTC
Duration
2h 19m
Detected by Pingoru
Feb 02, 2026, 11:35 PM UTC

Affected components

Clay service

Update timeline

  1. resolved Feb 03, 2026, 01:54 AM UTC

    Claygent columns configured to use private OpenAI keys from Zero Data Retention organizations are currently failing. Our engineering team has identified the cause and is working on a fix.

  2. resolved May 18, 2026, 05:17 PM UTC

    Claygent columns configured to use private OpenAI keys from Zero Data Retention organizations are currently failing. Our engineering team has identified the cause and is working on a fix.