Clay Labs incident

Some enrichments, AI columns slow to process

Resolved after 1 hour 12 minutes, affecting Clay service, on October 27, 2026.

resolved Oct 27, 2026, 06:49 PM UTC

We've fixed the issue and you should see normal processing times. All queued AI actions have now successfully completed. For a few other enrichment providers, you may need to rerun actions that have timed out during this period (12:47pm–1:45pm EDT).

Started
Oct 27, 2026, 05:36 PM UTC
Resolved
Oct 27, 2026, 06:48 PM UTC
Duration
1h 12m
Detected by Pingoru
Oct 27, 2026, 05:36 PM UTC

Affected components

Clay service

Update timeline

  1. identified Oct 27, 2026, 06:01 PM UTC

    Some enrichments including AI columns are slow to process starting at at 12:47pm EDT. We've identified the issue and working to resolve it.

  2. resolved Oct 27, 2026, 06:48 PM UTC

    We've fixed the issue and you should see normal processing times. All queued AI actions have now successfully completed. For a few other enrichment providers, you may need to rerun actions that have timed out during this period (12:47pm–1:45pm EDT).

  3. resolved Oct 27, 2026, 06:49 PM UTC

    We've fixed the issue and you should see normal processing times. All queued AI actions have now successfully completed. For a few other enrichment providers, you may need to rerun actions that have timed out during this period (12:47pm–1:45pm EDT).

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