Clay Labs incident

Credit balance incorrect in some workspaces

Resolved after 2 days 5 hours, affecting Clay service, on July 21, 2025.

resolved Jul 24, 2025, 01:27 PM UTC

We’ve fully resolved the issue and ensured that credit balances have been restored to their correct amounts.

Started
Jul 21, 2025, 07:59 AM UTC
Resolved
Jul 23, 2025, 01:20 PM UTC
Duration
2d 5h
Detected by Pingoru
Jul 21, 2025, 07:59 AM UTC

Affected components

Clay service

Update timeline

  1. resolved Jul 23, 2025, 01:20 PM UTC

    We’ve fully resolved the issue and ensured that credit balances have been restored to their correct amounts.

  2. resolved Jul 24, 2025, 01:27 PM UTC

    We’ve fully resolved the issue and ensured that credit balances have been restored to their correct amounts.

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